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Onderaan iedere nieuwsbrief kun je jezelf afmelden door op de ‘unsubscribe’ link te klikken. Je ontvangt hierna geen e-mails meer van ons.
Ik heb een probleem met mijn betaling
Wij streven er naar om betalingen zo soepel mogelijk te laten verlopen, mochten er toch problemen zijn met jouw betaling, neem dan vrijblijvend contact op met info@animauxtroupeau.com of bel +31(0)767002933.
Betalingen die te maken krijgen met een technische storingen zullen nooit worden afgeschreven van je rekening.
An error has occurred on the website
We do everything we can to make our website function as optimally as possible. Should a problem nevertheless arise, we would be delighted if you report this to us. You can do this via info@animauxtroupeau.com or call +31 (0) 767002933.
I have received a product with a manufacturing defect
Voordat wij onze producten versturen controleren wij deze op imperfecties, mochten wij een defect artikel over het hoofd hebben gezien laat het ons weten via info@animauxtroupeau.com of bel naar +31(0)767002933. Let erop dat we binnen 14 werkdagen moeten worden geïnformeerd als het ontvangen artikel defect of beschadigd is.
How do I return my product
f you are not satisfied with your order, you can return it to us undamaged, unused and with the original labels within 14 days of receipt. Enclose the return form with the return so that we can process the return quickly. As soon as we have received the return in good order, the purchase amount will be credited within 7 working days.
The return form can be found at the bottom left of the homepage under the heading 'shipping & returns'.
Our return address is:
Animaux Troupeau
Minister Nelissenstraat 28
4818HT Breda
Nederland
Do I have to pay the costs of returns myself?
Yes, the costs for returning your product are entirely for your own account.
When can I expect my money after return?
As soon as we have received the return in good order, the purchase amount will be credited within 7 working days.
What are the shipping costs?
✓Free worldwide shipping on all orders over 100€
1. The Netherlands €5,95
2. 2. Belgium / Germany €5,95
3. Europe €9,95
4. World €19,95
Wat is de status van mijn bestelling
You will be informed of your order by e-mail at various times during the shipping process. You will also receive a track and trace code from us with which you can track your purchase online.
What is the delivery time for my order?
1. The Netherlands 1 working day
2. Belgium / Germany 1-2 working days
3. Europe 1-3 business days
4. World 4-8 business days
Not at home, now what ....
If you are not at home, your mail order business delivery person will leave a 'Not at Home Message' with you. You will receive this message when the parcel shipment cannot be delivered. You can make an appointment via the PostNL website for a free second delivery or you can choose one of the other options that PostNL offers you, including picking up your order at the nearest PostNL service point.
Transport risk
Animaux Troupeau is responsible for your order until you have received it and is in your possession. Transport damage is also included. It is important that you do not accept damaged packages and return them to the transport service.